This Privacy Policy applies to all personal information collected by All Occasion Cakes via the website located at www.alloccasioncakes.com.au.

1. What is "personal information"?

The Privacy Act 1988 (Cth) currently defines "personal information" as information or an opinion about an identified individual or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and
whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will, in most cases, not be classified as "personal information" and will not be subject to this privacy policy.

2. What information do we collect?

The type of personal information that we collect from you will depend on how you use the website. The personal information we collect and hold about you may include:

Full Name, Email, Telephone Number, Address, Location Information, Device Information, and Payment Information.

3. How we collect your personal information

We collect personal information when you input such information into the website.

Additionally, we collect cookies from your computer, which help us understand your usage patterns on the website and enhance your experience. Please note, however, that cookies generally do not allow us to personally identify you. Our website may use various types of cookies, including essential, performance, and marketing cookies, for these purposes.

4. Purpose of collection

The purpose for which we collect personal information is to provide you with the best service experience possible on the website.

We disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be accessed by maintenance and support personnel as required in the course of their duties.

By using our website, you consent to receiving direct marketing material. We will only use your personal information for direct marketing if we collected it directly from you and if the material is relevant to you. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, and you may also contact us at any time to opt out.

5. Data Retention and Deletion

We retain your personal information only for as long as is necessary to provide our services to you or to meet legal or regulatory requirements. When personal information is no longer needed, we will take reasonable steps to securely destroy or de-identify it.

6. Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to request access or correction, please contact us as set out below.

7. Complaint procedure

If you have a complaint concerning the manner in which we handle the privacy of your personal information, please contact us as set out below. All complaints will be reviewed by Chris Penton, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well-founded, we will take appropriate steps, in consultation with you, to address the issue. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8. Overseas transfer

Your personal information may be transferred overseas or stored outside Australia for a variety of reasons, including hosting or data storage by our third-party service providers.

When we transfer personal information overseas, we take reasonable steps to ensure the recipient upholds protections substantially similar to the Australian Privacy Principles. If your data is transferred to a country with less comprehensive privacy protections, we will secure a contractual commitment from the recipient to handle your information in line with the Australian Privacy Principles.

9. Data Security

We are committed to protecting your personal information. We implement reasonable measures to secure personal data, including encryption, access restrictions, and secure storage, to safeguard against unauthorised access, modification, or disclosure.

10. Updates to this Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. Any changes will be posted on our website, and where necessary, we will notify you of any significant changes to this policy.

11. How to contact us about privacy

If you have any queries, seek access to your personal information, or have a complaint about our privacy practices, you can contact us through: info@alloccasioncakes.com.au.